Cullman Regional Medical Center
A look at the early stages of improving Emergency Medicine for an Alabama Community
Cullman's concerns:
Cullman's administration was unhappy with its Emergency Department's performance and low customer satisfaction scores. Overcrowding and long wait times were a common complaint from patients. With a goal of improving patient care and satisfaction, Cullman was looking to a different model—the Pegasus model.
The Pegasus solution:
In taking over direction of the Emergency Department of Cullman Regional Medical Center, Dr. Schamban and his team implemented changes with a fresh vision. Medical care would be patient focused. All residency-trained emergency medicine specialists would evaluate patients within 30 minutes of arrival. We would implement the best practices and the latest medical technology. An Express Care area was opened for minor problems and a cutting edge electronic medical record system implemented to track all patient activity and provide quick access to pertinent medical information from previous visits. We take time to listen to patients and address their needs and measure and track quality rigorously. In other words, our approach is the same one that has proved effective with all Pegasus EDs.